If you don’t find the answer you are looking for, please email to hello@stepsrehabilitation.co.uk and we will attempt to respond within 24 hours. If your query is more urgent, call 0114 258 7769

What sort of facility is STEPS?

STEPS is a state-of-the-art, short-term intensive neurological and orthopaedic rehabilitation centre for adults. STEPS will enable clients to reach their full potential, with the aim of returning home and/or to work as soon as possible. We provide residential and day rehabilitation.

Please go to our facilities page for more details.

What does short-term intensive rehabilitation mean?

This means you will be with us for a period of time which will vary depending on the amount of rehabilitation you need and the progress you are making. Each person is unique and will progress at their own pace. The “intensive” part refers to the amount of therapy sessions you will have. These will be daily, usually 4 on week days and 2 at the weekend. In addition to the personalised sessions there will be group activities, and a chance to get involved with every day activities essential to promoting your independence such as cleaning your room, doing your laundry and cooking your favourite foods! Your whole stay will focused around maximising your independence and ensuring you reach your potential.

 

What level of nursing care do you provide?

We will provide all the necessary nursing care needed during your stay.

Is STEPS registered with the appropriate authorities?

STEPS is registered with the Care Quality Commission under the Care Standards Act 2000, amended by the Health & Social Care Act 2003 and complies with the Private & Voluntary Health Care (England) Regulations 2001.

Our facility will be subject to periodic inspection by the Commission including un-announced visits and the outcomes of these inspections are published on the Commission(s) website.

We are also working closely with CARF and will have full accreditation within approximately six months of opening.

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How do I get referred by my doctor?

Your doctor can complete a referral form online or call us to discuss your case on 0114 258 7766.

 

Will the NHS pay for my treatment?

The NHS will commission services such as ours if you meet their requirements. This is usually arranged when you are medically stable and ready to leave hospital. The consultant will recommend discharge to a suitable facility for patients requiring ongoing care and rehabilitation. Each case is considered for funding on an individual basis.

Do I need private medical insurance?

There may be some cover available for the services we provide. If you have private healthcare please check with your provider and see if you are eligible. Please email us for any specific advice.

 

How can I self refer?

You can self refer but we will also require a supporting letter from your consultant/GP

How much will it cost to stay with you?

Information on costs will be available on request and will depend on which care package is right for you.

Please complete the online enquiries form detailing your specific question or area of interest and we will keep you informed.

What costs are extra?

Items for personal use such as toiletries, newspapers, food and drinks for your visitors, hair cuts, beauty treatments, phone calls will be charged at cost to you.

In addition, we will charge for any specific items needed for your mobility e.g. walking aids, orthotics and FES equipment or botox treatment.

How long can I stay at STEPS?

When we assess you prior to admission we will make a plan and estimate your length of stay. This could be anything from a few weeks to many months. We will monitor your progress weekly and as long as we feel that you are benefitting from the care and rehabilitation we are providing and if your funding is in place, you will be able to remain with us.

We also offer day rehabilitation.

We do not provide long term permanent care.

What therapies do you provide?

We have a full and up to date range of intensive therapies on offer.

Please go to our Therapies page for more details on each one.

How long is each therapy session?

The sessions will vary in length depending on your stamina. On average we would expect them to last 45 mins to an hour.

 

What would a typical day at STEPS look like?

Please go to our Your Stay page to see a example timetable and more details about your time with us.

When can my friends and family visit?

You will have very full days of various therapy sessions and your own personal timetable, so you and your visitors can plan a visit at a time in your rest period. There may be a session that you might want them to see such as a hydrotherapy session and, if it is appropriate, we will help you to organise this. Generally evenings after 7 pm will be the best time. We will always try and be flexible and accommodate your visitors who we know play a key role in your rehabilitation. However, your work and therapy programme will be will be our ultimate priority.

At the weekend there will still be therapy and group sessions to attend but this will usually be a half day so you will have more time for visitors or even for them to take you out if possible.

Are there over night facilities for someone to stay with me?

Under special circumstances we are always happy to provide an extra bed in your room. We charge a small fee for meals and laundry.

Can you recommend a place to stay nearby for my family or friends?

There are a number of good local B&Bs and hotels nearby.

Please ask us for details at hello@stepsrehabilitation.co.uk

I have special dietary requirements, will these be catered for?

Yes, when you arrive one of our chefs will come and meet you to discuss your diet. We are confident we can accommodate everyone’s needs.

How do I leave feedback

Please talk to us while you are at STEPS or call us on 0114 258 7769. Alternatively, you can provide  feedback by completing an online from

 Contact us here.

Raising a complaint?

Please talk to us while you are at STEPS or call us to discuss your concerns on 0114 258 7769.

Alternatively, you could complete the raising a complaint form here.

Is smoking allowed at STEPS?

At STEPS, we have a strict no smoking policy within the facility or the surrounding grounds, including E-cigarettes.