our promise to you

We assure you of the following . . .

  • our team will always respect your dignity and privacy
  • we will treat you and your family with equality regarding your cultural and religious beliefs and traditions
  • we will always endeavour to meet your needs
  • we will ensure you receive the appropriate care by skilled team members, in a professional manner at all times
  • we will share with you every aspect of your rehabilitation programme and care
  • we will provide you with all the information you need before joining us at STEPS, during your stay and when you leave us
  • we will provide a safe and comfortable environment with a positive and cheerful team, all contributing to your recovery
  • we will welcome your friends and family but only share information about your health with them with your permission
  • we will always welcome any comments you have on your care and treatment and we will always view them as information that we can use to improve our service
  • we will at all times promote the security and safe guarding of vulnerable people in our care and take all reasonable steps to prevent any harm occurring
  • the STEPS team will expect that you, your family and your visitors treat them with respect, courtesy and consideration in the same way you would expect to be treated